Entrepreneurially driven Technology Management Professional leveraging a strong blend of business strategy, innovation, and technical leadership to drive growth, optimize operations, and deliver scalable solutions in a forward-thinking organization.
I am results-oriented with an entrepreneurial mindset and a proven ability to bridge the gap between business goals and technical execution. Experienced in leading cross-functional teams, launching innovative products, and managing technology-driven initiatives from concept to deployment. Adept at identifying market opportunities, streamlining processes, and implementing strategic solutions that enhance efficiency and profitability. Combines strong analytical thinking with creative problem-solving to drive continuous improvement and sustainable business success.
Architected and launched a cloud-based drug discovery platform combining computational biology, cheminformatics, and laboratory workflows. Drove both technical design and scientific operations, enabling scalable data ingestion, experiment tracking, and insight generation across the R&D lifecycle.
Directed end-to-end operations of a managed services provider, overseeing enterprise-grade infrastructure, cloud environments, network management, and systems monitoring. Ensured high availability, security, and scalability for client and internal platforms.
Defined and executed technology roadmaps aligned to business and scientific objectives, translating complex R&D needs into scalable system architectures. Leveraged AI/ML, cloud-native infrastructure, and modern data platforms to accelerate discovery and improve decision-making.
Led multidisciplinary teams spanning software engineering, data science, and scientific research to deliver end-to-end products—from concept through deployment and adoption—bridging technical execution with commercial and scientific impact.
Directs the convergence of computational science and software engineering to build a high-throughput drug discovery engine. Serves as the primary architect for both the scientific methodology and the technical infrastructure, bridging the gap between molecular biology and a scalable SaaS architecture.
Key responsibilities include leading engineering and DevOps teams, driving adoption of modern cloud and infrastructure-as-code practices, establishing best practices for reliability, security, and compliance, and evaluating new technologies and vendor partnerships. Supports pre-sales and client engagements by providing technical leadership and ensuring solutions meet performance, cost, and operational requirements.
Key responsibilities included building and managing infrastructure using Infrastructure as Code (e.g., Terraform, CloudFormation), developing and maintaining CI/CD pipelines, optimizing AWS environments for performance, cost, and security, and supporting monitoring, logging, and incident response. Collaborates closely with development, security, and operations teams and provides technical leadership and mentoring to other engineers.
Responsible for overseeing and supporting the organization’s on-premises and hybrid infrastructure built on VMware and Microsoft technologies. Ensures the stability, security, and performance of core systems while leading day-to-day IT operations and infrastructure planning. Key responsibilities include managing VMware virtualization platforms, Microsoft Windows Server environments, Active Directory, Office 365, Linux and related services; leading infrastructure upgrades and lifecycle management; and ensuring backup, disaster recovery, and security best practices are followed. Supervised IT staff, managed vendors, and aligned technology operations with business needs.
Ensured the availability, performance, and security of email services while supporting users and integrating Exchange with core Microsoft infrastructure. Key responsibilities include administering Exchange 2003 servers, managing mailboxes and public folders, monitoring system health and backups, troubleshooting mail flow and client connectivity issues, and maintaining integration with Active Directory and Windows Server. Supported legacy upgrades, coexistence, and migration planning to newer messaging platforms.
Responsible for deploying, monitoring, and maintaining operating system and application patches to ensure system security and reliability across enterprise environments. Focused on protecting systems from known vulnerabilities while maintaining system uptime and stability. Key responsibilities included managing patch deployment using tools such as Microsoft Systems Management Server (SMS), Windows Server Update Services (WSUS), and vendor-provided update mechanisms; testing patches prior to deployment; scheduling maintenance windows; and tracking patch compliance. Troubleshooting of patch failures, supporting change management processes, and coordinating with security and infrastructure teams.
Administered, maintained, and supported Windows Server 2003 systems in production environments. Managed and supported Microsoft Exchange Server 2003, including mail flow, storage, backups, and recovery. Performed system monitoring, performance tuning, and capacity planning for legacy servers. Troubleshooting and resolved OS, Exchange-, and infrastructure-related issues remotely. Applied approved patches, updates, and configuration changes while minimizing risk to legacy systems. Managed Active Directory, Group Policy, DNS, DHCP, and legacy authentication services. Performed backup, restore, and disaster recovery operations for Windows and Exchange servers. Documented system configurations, procedures, and incident resolutions. Collaborated with security, compliance, and application teams to support legacy workloads. Assisted with migration planning, system isolation, or coexistence strategies (where applicable). Provided on-call or after-hours support as required.
Deep expertise in call center infrastructure, emphasizing in Avaya telephony platforms and Sun Microsystems UNIX systems, to support a high-volume customer service environment. Focused on administration of Avaya G3R Definity systems and S8710 Media Servers, alongside enterprise Windows, Linux, and Solaris-based UNIX environments. Bridged telcom engineering with enterprise IT systems, particularly in mission-critical, 24/7 operations.
Provided first-level technical support to internal users across North America via phone, email, and ticketing systems in a high-volume support center environment. Diagnosed and resolved hardware, software, and network connectivity issues for Windows-based desktops and enterprise applications. Logged, tracked, and managed incidents using help desk ticketing tools, ensuring timely resolution in accordance with established service level agreements (SLAs). Supported Microsoft Office suite, email systems (including Outlook/Exchange), and standard corporate applications. Performed user account administration, including password resets, account unlocks, and access provisioning in Active Directory and legacy systems. Escalated complex technical issues to Tier 2/3 support teams and coordinated follow-up to ensure resolution. Assisted with desktop deployments, system imaging, and hardware upgrades across multiple business units. Maintained detailed documentation of issues, resolutions, and troubleshooting procedures to improve knowledge base resources. Delivered excellent customer service by clearly communicating technical solutions to non-technical users. Participated in shift rotations to support 24/7 operations within the data center support environment.
Installed, configured, and commissioned automated medication dispensing systems across hospitals and healthcare facilities throughout the Mid-Atlantic region. Delivered on-site and remote technical support, resolving hardware, software, and network (TCP/IP, Windows NT/2000) issues to ensure system uptime. Performed preventive maintenance, system upgrades, and validations to maintain performance and regulatory compliance. Partnered with sales teams to provide technical demonstrations, pre-sales consultations, and client presentations, contributing to new business development. Trained healthcare professionals on system operation, workflows, and troubleshooting, improving user adoption and efficiency. Served as primary technical liaison for assigned accounts, building strong customer relationships and ensuring high satisfaction. Documented service activities, configurations, and issue resolutions in accordance with company standards. Collaborated with engineering and support teams to diagnose and resolve complex technical challenges. Collected and communicated field feedback to support product improvements and operational enhancements. Managed extensive regional travel (70–90%), including frequent overnight assignments, while maintaining service responsiveness and reliability.
Responsible for designing, implementing, and maintaining the technology infrastructure that supported large-scale inbound and outbound outsourced call center operations. Ensured high availability and performance of telephony, network, and server systems critical to 24×7 customer contact services. Supported PBX and ACD platforms, CTI integrations, voice and data networks, and Windows and UNIX-based servers, worked closely with operations, telecom carriers, and vendors to minimize downtime and supported service-level agreements. Responsibilities included system monitoring, capacity planning, troubleshooting complex issues, implementing upgrades and changes, and maintaining documentation to ensure reliable, scalable call center operations in a high-volume production environment.
Provided front-line technical support for a public electric utility, ensuring the reliable operation of information systems that support power generation, transmission, distribution, and corporate operations. This role served as the primary point of contact for employees experiencing hardware, software, network, or application issues, delivered timely problem resolution in a mission-critical, 24×7 environment. Supported desktop systems, utility-specific applications, and enterprise platforms, logged and tracked incidents using ticketing systems, followed established escalation procedures, and coordinated with engineering, operations, and vendors. Emphasis placed on system availability, regulatory compliance, and customer service to support safe, continuous delivery of electric service.
Responsible for monitoring, maintaining, and supporting dial-up and early broadband network infrastructure in a 24×7 Internet Service Provider environment. Focused on ensuring network availability, reliability, and performance across routers, switches, modems, and server systems supporting customer connectivity, email, and web services. Responded to alarms, troubleshooting of network and access issues, coordinated with carriers and vendors, and escalated outages as needed to minimize customer impact. Worked in a fast-paced, command-center setting and provided first-line technical support, documentation of incidents, and helped keep the growing Internet online during a period of rapid expansion and evolving technology.
Ensured reliable operation of classroom networks, centralized control of student workstations, and efficient delivery of instructional software and resources. Key responsibilities included installing, configuring, and maintaining the IBM CLASS server and client software; managing user accounts, class sessions, and workstation policies; deploying and updating applications across classroom PCs; and monitoring system performance during instructional use. Provided technical support to instructors, troubleshoots workstation and network issues, and maintained underlying LAN infrastructure, typically based on DOS/Windows PCs and Novell NetWare. Ensured reliable connectivity, file and print services, user access, and system uptime in a mixed DOS, Windows, and UNIX-like environment. Key responsibilities included administering Novell NetWare servers (user accounts, NDS/bindery, file and print services), managing BBS software and message bases, configuring and maintaining dial-up modem banks, terminal servers, and remote access systems, and supporting ISP services such as email, UUCP, Usenet, FTP, and web hosting. Managed IP addressing, routing, DNS, and basic firewalling, as well as hardware maintenance for servers, modems, and networking equipment. Responsible for developing, maintaining, and supporting enterprise applications running on IBM mainframe and AS/400 (IBM i / OS/400) platforms. Key responsibilities included designing, coding, testing, and maintaining applications using COBOL, RPG II/III/IV, CL, PL/I and Assembler. Wrote and maintained JCL and job schedules; and supporting batch and online processing. Worked with databases such as DB2, VSAM, and native AS/400 files, and supported transaction processing systems including CICS. Additional duties included troubleshooting production issues, performance tuning, supporting system upgrades, and collaborating with operations and users.
Issued Mar 2014 - Expires April 2016
Credential ID AWS-ASA-2598
Issued May 2016 - Expires May 2018
Credential ID AWS-ASA-20376
Issued December 2014 - Expires December 2016
Credential ID AWS-ASOA-560
Issued February 2015 - Expires February 2017
Credential ID AWS-ADEV-562
